All patients are required to check-in at the front desk. During the check-in process you will be asked to provide us with your information as well as to update us with any changes in your address, telephone number or insurance coverage.
New patients are asked to arrive 15-20 minutes before their scheduled appointment with a completed Welcome Packet. Welcome Packets are sent to you upon making an initial appointment or can be downloaded here.
The registration staff will review the completed Welcome Packet, obtain signatures on necessary documents and copy your insurance card and photo identification. Often time prior authorization from your insurance company is required to maximize your Mental Health Benefits. The Authorization for Services Form in your Welcome Packet is a guide to obtaining prior authorization if needed, and will assist you in obtaining your Mental Health Benefits when contacting your insurance company. Please be sure to verify that your selected provider participates in your insurance plan.
Please bring the following items with you on the day of your visit:
- Completed Welcome Packet*
- Current insurance cards
- Driver’s license or other photo identification
- Co-pay applicable to your visit as instructed by your insurance company
During the check-out process, a follow up appointment will be scheduled. Coinsurance and deductables are collected at this time and you will be given the opportunity to remit payment for your bill. We prefer to avoid patient billing as the cost of paperwork and postage affect our fees. We require your co-payment at the time of your visit. If you do not have insurance, we will expect payment in full. For your convenience, we accept cash, check, Master Card, Visa and debit cards.
*Patients arriving without a completed Welcome Packet may be asked to reschedule their appointment.